Interactive dialogue? Reasonable accommodation? What the heck is that?
So what exactly is an interactive dialogue?
The United States Equal Employment Opportunity Commission describes it this way:
It's "an informal, interactive process . . . [to] identify the precise limitations resulting from the disability and potential reasonable accommodations that could overcome those limitations....Once a qualified individual with a disability has requested provision of a reasonable accommodation, the employer must make a reasonable effort to determine the appropriate accommodation. The appropriate reasonable accommodation is best determined through a flexible, interactive process that involves both the employer and the [employee] with a disability."The EEOC has outlined four steps involved in the interactive process:
- Analyze the particular job involved and determine its purpose and essential functions;
- Consult with the [disabled] individual . . . to ascertain the precise job-related limitations imposed by the . . . disability and how those limitations could be overcome with a reasonable accommodation;
- Identify potential accommodations and assess the effectiveness each would have in enabling the individual to perform the essential functions of the position; and
- Consider the preference of the [disabled] individual . . . and select and implement the accommodation that is most appropriate for both the employee and the employer.
- Modifying or adjusting a job application to enable a qualified applicant with a disability to be considered for a position;
- Making existing facilities used by employees readily accessible to and usable by the disabled employee;
- Job restructuring;
- Part-time or modified work schedule;
- Reassignment to a vacant position for which the employee is qualified;
- Acquisition or modifications of examinations, training materials or policies;
- Provision of qualified readers or interpreters; and
- Other similar accommodations for individuals with the employee's disability.
Remember though; this is an interactive dialogue. The company should ask Johnny what he wants. That doesn't mean what Johnny wants, Johnny gets. But if Johnny makes a reasonable request that allows him to do his job without unduly burdening Pennsylvania-New Jersey-Delaware, Inc. -- a part-time schedule to allow Johnny to leave work early to treat with his physical therapist -- the company should accommodate him.
It's a lot easier -- and cheaper -- than defending a failure to accommodate action later on.