Wait, what? What did that store’s general manager just say about the applicant with a hurt arm?


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Remember the employer that got socked with a six-figure jury award when it refused to allow a cashier to consume two bottles of orange juice from the store’s refrigerator to avoid slipping into diabetic shock?

Welp, that employer apparently has not yet mastered the Americans with Disabilities Act.

“You can’t work here because of your arm.”

Last night, I read this opinion from a Georgia federal court. It involves a woman who was involved in a car accident. As a result of the accident, the woman (we’ll start calling her “plaintiff” soon) was unable to lift her left arm, grab anything with her left hand, or lift objects with her left arm. She wore a sling and medicated for the pain.

But, as I read the opinion, I got a strong impression that this wasn’t a woman who made excuses.

For example, when the woman went to interview of a cashier position with the same “orange juice” employer (but in a different location), she insisted that her arm injury would not hold her back and that she was a good candidate because she lived nearby and had reliable transportation.

However, the store’s General Manager begged to differ.  When the GM saw the woman, the GM said, “I didn’t know that was you. You can’t work here because of your arm.” The GM added,”I’ve got to look out for myself. If you get in there and get hurt it’s all going to fall back on me.”

But, it didn’t stop there.

Back at the office, the GM spoke with the assistant GM about the woman stating, “[T]he woman with the messed up arm? She came in for an interview this morning. If I had known it was her, I would not have called her for an interview.”

The GM went on to say that he would not hire the woman was never going to hire the woman.

Now, is as good a time as any to start referring to the “woman” as the “plaintiff.”

She sued for disability discrimination.

Now, you may look at what I’ve written so far and think to yourself, “What possible defenses does the company have?”

Well, let’s explore them:

1. The Plaintiff does not have a disability.

A person qualifies as disabled if she has “a physical or mental impairment that substantially limits one or more major life activities.” And this is broadly construed in favor of the plaintiff.

The defendant argued that the plaintiff’s arm does not inhibit her daily life activities. The court disagreed:

While [the plaintiff ]testified that she can perform many daily tasks despite her arm injury, she is unable to use her left arm when performing those activities. The inability to use her left arm to carry anything or even grip anything limits [the plaintiff’]s abilities compared to most people.

And then the court reminded the defendant that the ADA’s definition of disability includes someone who is “regarded as” having a disability:

The statements [the General Manager] made to [the plaintiff] on September 9th demonstrate that she regarded [the plaintiff] as having a disability. [The General Manager]’s remark that [the plaintiff] ”can’t work here because of your arm” and her concern that [the plaintiff] would injury herself show that [the General Manager] believed [the plaintiff]’s left arm injury was a disability. Further, the Portal store’s assistant manager testified that [the General Manager] called [the plaintiff] “the woman with the messed up arm.” Identifying [the plaintiff] solely by reference to her arm injury shows [the General Manager] regarded [the plaintiff] as disabled.

Which bring us to the defendant’s next defense…

2. The GM wasn’t biased, just concerned about safety at the store.

I’m not going to spend much time on this.

Not only did the court give this argument the back of the hand, but it also concluded that the GM’s statements were direct evidence of disability discrimination:

In this case, [the General Manager’s] statements constitute direct evidence of discrimination. [the General Manager] told [the plaintiff] she could not work at Defendant’s store “because of her arm.” Later, [the General Manager] referred to [the plaintiff] as “the woman with the messed up arm,” she stated she would not have set up an interview had she known about [the plaintiff’s] arm, and went on to say that she would never hire [the plaintiff]. At the time, [the General Manager], as general manager, was the decisionmaker for hiring employees at Defendant’s Portal store. Either statement alone is sufficient to raise a triable issue as to whether [the plaintiff] was denied employment because of her disability.

The plaintiff’s disability discrimination claims survive summary judgment and head to trial.

Takeaways for employers.

Let’s start by training managers to avoid such hecka-awful comments about applicants with disabilities, whether made to others or directly to the applicants. It’s never a good look when a judge concludes that there is direct evidence of disability bias.

Also, remind your decisionmakers not to stereotype employees with disabilities. Rather, the focus should be whether, on a case-by-case basis, the company can provide a reasonable accommodation that will enable the individual to perform the essential functions of the job.


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